For Organizations

Company, Account, and User Relationships

Understanding the hierarchy of your organization on SmartInterviews.AI ensures efficient data management and user role assignment:

Structure & Roles

  • The Company: Your organization sits at the top level and has exactly one Company Admin with full oversight.
  • Accounts: Your company can contain multiple Accounts (e.g., HR-Tech, HR-Sales, UK-Branch) to segregate hiring pipelines and billing.
  • Users: Each secondary user (Recruiter/Interviewer) must be assigned to exactly one Account.

Candidate Assignment Logic

Every candidate must belong to a specific Account for tracking and evaluation purposes:

  • Account Users: When a standard user creates a candidate, that candidate is automatically assigned to the user's specific account.
  • Company Admins: Since the Company Admin has global visibility, they must manually select the Account during candidate setup to ensure the record is filed correctly.
Companies

How To Register Your Company

Registering your company on SmartInterviews.AI is the first step toward automating your technical hiring process.

  1. Navigate to the Companies page from the main menu.
  2. Click on the Register Company button.
  3. Fill in the registration form with your company details, business category, and Point of Contact (POC) information.
  4. Submit the form. Your application will be sent to our administration team for validation.
  5. Once approved, you will receive an automated email with your login credentials and a link to the Admin Panel.
For Students

How To Register As Student

Students can self-register to access free practice interviews or company-assigned assessments.

  1. Go to the Students page.
  2. Select Register/Login.
  3. Choose the Student category and provide your university details.
  4. Upon submission, your account is created instantly.
  5. Check your email for your temporary password and login to the Candidate Portal.
For Professionals

How To Register as Professional

Experienced professionals can use our platform to validate their skills and share results with prospective employers.

  1. Visit the Professionals page.
  2. Complete the registration form with your years of experience and core technology stack.
  3. Verify your email address via the link sent to your inbox.
  4. Access your dashboard to schedule your first AI-led technical evaluation.

How To Set Up An Interview

Companies

Administrators or Managers can schedule interviews for specific candidates:

  • Login to the Company Portal.
  • Navigate to Candidate Management and click Add Candidate.
  • Enter candidate details and select the Interview Type (Technical or management).
  • Select the required Roles and Skills to customize the AI's question set.
  • Click Save. The candidate will receive an invitation email with a secure access link.

For Students & Professionals

Self-registered users can set up their own interviews:

  • Login to the Candidate Portal.
  • Go to Schedule Interview.
  • Select your target role and technologies you wish to be tested on.
  • Apply a Promo Code (if available) or proceed to confirmation.

How To Modify An Interview

If you need to change the parameters of a scheduled interview:

  1. Locate the interview in the Interview Dashboard.
  2. Click the Edit (pencil) icon next to the record.
  3. You can update the role, required skills, or difficulty level before the candidate starts.
  4. Note: Once an interview has reached "In Progress" or "Completed" status, parameters cannot be modified.
Signed Contract Required

How To Create A New Account

For large organizations, you may want to create separate "Accounts" for different departments (e.g., HR-Tech, HR-Sales).

  1. Ensure your company has a Signed Contract status in our system.
  2. Navigate to Account Management in the sidebar.
  3. Click Add Account.
  4. Enter a unique name for the department/sub-entity.
  5. This allows you to segregate candidate data and interview billing per department.
Signed Contract Required

How To Create Users

Assign secondary users (Recruiters or Interviewers) to specific accounts.

  1. Go to User Management.
  2. Click Add User.
  3. Enter the user's name and email.
  4. Assign them a Role (User or Manager) and link them to a specific Account.
  5. The new user will receive an email to set up their own password.

How To Change Password

Self-Service

Individual users can change their own passwords at any time:

  1. While logged in, look for the Sidebar Footer.
  2. Click on Change Password (🔐).
  3. Enter your current password followed by your desired new password.
  4. Passwords must be at least 8 characters long and include a mix of letters and numbers.
  5. Click Update to apply the change immediately.

For Managers/Admins

Managers can reset passwords for users within their associated company accounts:

  1. Navigate to User Management in the Admin Panel.
  2. Locate the specific user in the list and click the Edit icon.
  3. Enter a new password in the password field.
  4. Click Update User to save the changes.

How To Add Candidates

Follow these steps to add new candidates to your interview pipeline:

  1. Navigate to the Admin Panel after logging in.
  2. Click on the Candidates link in the sidebar or main dashboard to open the candidate management page.
  3. Once on the candidate management page, click the Add Candidate button.
  4. Enter the candidate's personal information and select the appropriate interview parameters.
  5. Click Save to register the candidate and prepare their interview invitation.

How To Check Interview Responses

  1. Navigate to Interviews or Responses in the Admin Panel.
  2. Find the candidate in the list and click the View (👁️) icon.
  3. You will see:
    • The AI's Overall Rating (1-10).
    • A summary of strengths and weaknesses.
    • Question-by-question transcriptions and evaluations.
    • Audio/Video recordings (if enabled).

How To Report An Issue

Encountered a technical glitch? Our support team is here to help.

  1. Go to the Contact page.
  2. Select Technical Support as the inquiry type.
  3. Provide your Account ID and the specific Interview UUID if the issue occurred during an active session.
  4. Attach a screenshot of the error if possible. We typically respond within 4 business hours.
  5. Alternatively, email us at support@smartinterviews.ai.